01
What we check first
- Cable and power sourceA known-good cable and adapter rule out simple accessory faults.
- Port conditionLint, corrosion, bent contacts or looseness can interrupt the connection.
- Battery and boardIf the port is sound, the fault may involve the battery, charging circuit or motherboard.
02
Common symptoms
Charges at an angleCable feels looseNo charging symbolSlow or intermittent chargingComputer cannot detect phoneMoisture warning
03
Avoid damaging the port
Do not insert metal tools, pins or liquids into the connector. Compact debris can often look like a damaged port, but probing it can bend contacts or cause a short. Bring the device and a cable you normally use if possible.
FAQ
Questions people ask
Can you clean a charging port?
If debris is the cause, careful cleaning may restore the connection. We inspect the port before recommending replacement.
Could the problem be the motherboard?
Yes. Charging IC and other board faults can mimic a damaged port, so uncertain cases need diagnosis.
How long does port repair take?
Many common repairs can take around one to two hours when the part is in stock. Board faults and liquid damage may take longer.