01
Before we start a repair
Walk-ins are welcome and an appointment is not normally required. Tell us the symptoms and any known damage so we can assess the device and explain the appropriate next step.
Where the required work is clear, we will normally explain the repair price before paid work begins. If the cause is uncertain, diagnosis may be needed first.
02
Quotes and diagnosis
We do not normally charge a diagnostic fee. When the fault is already known, we can normally give the repair price before paid work begins. Some faults need diagnosis before the cause, repair route or price can be confirmed.
If a charge applies to an agreed exception or piece of work, it will be explained before that work is carried out.
03
No Fix No Fee
No Fix No Fee applies to most repairs. Liquid-damage cleaning is an exception and may be chargeable. Any charge will be explained before cleaning work is carried out.
04
Liquid damage
Liquid damage can affect more than one part of a device, so a successful repair cannot be promised before assessment. Cleaning may be recommended as part of the process, but it may not make the device repairable.
If liquid-damage cleaning will be chargeable, we will explain the charge before cleaning begins.
05
Repair times
This applies when the required part is in stock. It is an estimate, not a guaranteed turnaround time.
Some repairs may require the device to be dropped off in the morning and collected later that day. More complex repairs may take longer. We will explain the likely timing based on the device, fault and part availability.
06
Parts and screen options
Depending on the device and repair, display options may include Incell LCD, Soft OLED or a genuine Apple display where specifically requested and available.
We explain the available part type before the repair. Aftermarket displays are not described as genuine Apple, OEM or original Apple parts, and no Apple-authorised repair status is claimed.
07
Repair warranty
Qualifying repair work includes a six-month repair warranty. The warranty does not cover:
- new physical damage
- liquid damage
- damage caused after the repair
- repairs or modifications performed by another repairer after our repair
08
Data and backups
Back up your data before repair whenever possible. We do not guarantee customer data, because some faults or repair processes can affect whether data remains accessible.
Do not send an Apple ID password, Google password, device passcode, PIN, authentication code or security code through this website or an online form.
09
Water resistance
Opening or repairing a device can affect its original factory seal. We cannot guarantee that a device will remain waterproof or retain its original water-resistance rating after it has been opened or repaired.
10
Questions before a repair
Call or WhatsApp 07500 750052, or visit the shop. Walk-ins are welcome and appointments are normally not required.