01
When to stop using the device
Continued use can make recovery harder
Stop if a drive clicks, disappears, becomes extremely slow, asks to be formatted or if a phone has severe liquid or board damage.
02
What affects recovery
- Whether the storage is physically damaged or only inaccessible.
- Encryption and whether the original device can still authenticate.
- Previous repair or recovery attempts.
- Liquid, heat or electrical damage.
- Whether new data has overwritten deleted files.
03
A careful, honest process
We first assess the device and the importance of the data. No recovery can be guaranteed before diagnosis. If a case requires equipment or capability beyond the appropriate in-shop route, we explain the next option rather than making an unrealistic promise.
FAQ
Questions people ask
Can you recover data from a phone that will not turn on?
Sometimes. Recovery may depend on repairing enough of the original device or board to access encrypted storage.
Can deleted files always be recovered?
No. Modern phones and SSDs may permanently remove or overwrite deleted data. Stop using the device and ask as soon as possible.
How much does recovery cost?
The work depends heavily on the fault and device. A price can only be given after the case is understood.