01
What is covered
If the repaired fault or fitted part develops a qualifying problem within six months, bring the device back with proof of repair so we can inspect it. A warranty claim is confirmed after assessment.
02
What is not covered
Drops, cracks, impact, bending or other damage after collection.
New or continuing effects of moisture, corrosion or liquid exposure.
Repairs, opening or modification carried out after our repair by another party.
03
How to request help
- Contact usExplain the original repair and the new symptom.
- Bring the device backInclude proof of repair where available.
- We inspect itWe confirm whether the issue is related and covered.
The warranty does not extend to unrelated faults or promise that an already liquid-damaged device will remain free of corrosion.
04
No Fix No Fee and liquid damage
Our official policy is No Fix No Fee. The only confirmed exception is liquid-damage cleaning, which may be chargeable even if the device cannot be repaired. We explain the charge before any cleaning begins.
This exception is a service charge for agreed cleaning work; it does not turn an unsuccessful repair into a qualifying six-month warranty claim.
05
Repair cover is separate from refurbished-phone cover
This page describes the six-month warranty on qualifying repair work. Refurbished phones sold by the shop also have a six-month warranty, but that is a separate product warranty. Ask about the applicable terms before approving a repair or buying a device.
FAQ
Questions people ask
Does the warranty cover a newly cracked screen?
No. New physical damage after repair is excluded.
Does another repair shop opening the phone affect cover?
Repairs or modification by another repairer after our work are excluded.
Is liquid damage covered?
Liquid damage and damage caused after repair are not covered.
Can liquid-damage cleaning be charged if the phone is not fixed?
Yes. It is the one confirmed exception to No Fix No Fee, and the charge is explained before cleaning begins.